SLA Process compliance, Resource Planning, Business process improvement
Eligibilities
Knowledge of operation management
Driving Daily / Weekly/ Monthly Governance calls with client
Eligibilities
Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize the TO BE Process
Eligibilities
Co-Ordinates and conduct training for the team in order to ensure right skilling
Eligibilities
Monitors/ ensures process compliance and periodically updates SOP changes as required as part of the quality plan in order to ensure adherance to process step