ICICI Bank is Hiring

Phone Banking Officer

ICICI Bank has an organization of 5,324 branches and 15,688 ATMs across India

ICICI Bank offers a wide scope of banking items and monetary administrations to corporate and retail clients through an assortment of conveyance channels and through its particular auxiliaries in the space of speculation banking, life and non-disaster protection, funding and resource the board.

As a Phone Banking Officer, you will have the opportunity to interact with customers from various segments and provide any and all assistance needed to ease their banking journey as well as service their banking, financial, and investment needs.

On a daily basis, the phone banking officer is responsible for resolving customer queries over the phone, providing efficient service, providing customers with relevant product and service information, and cross-selling various banking products to our existing customers over the phone

To do so, a thorough understanding of the customer's profile, demographics, banking behaviour, and portfolio is required.



– Handling and resolving customer complaints/ queries over phone – Providing customers with relevant product and service information – Cross selling various banking products to customers over phone