Google Is hiring
IT Support Engineer
Diploma or equivalent practical experience.
Experience troubleshooting in a Linux, Mac OS, or Windows networked environment, supporting desktops/laptops, phone
Systems, video conference, and/or various wireless devices.
Experience in a customer service, client-facing, and/or help desk role.
Completion of a relevant technical certification
Bachelor's degree in a relevant STEM field
Provide support across all channels, including chat, email, phone, video, in-person, etc.
Assist Googlers with resolving software, hardware, and networking issues.
Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS, and mobile platforms.
Collaborate and share knowledge across the team and other Googlers. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience