Amdocs

is hiring Analyst

Location 

Pune

We assist people who are constructing the future in making it extraordinary. We unlock our customers’ innovative potential, helping them to turn their boldest ideas into reality and making billions of people feel like VIPs, in a period where new technologies are emerging every minute and the desire for meaningful digital experiences has never been higher

Our 27,000 workers around the world are working to help our customers accelerate their cloud migrations, differentiate in the 5G era, digitalize and automate their operations, and give end users with next-generation communication and media experiences that astonish the world.

You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution

Responsibilities

You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.

2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)

55% throughout academics, with no gaps or breaks/year down

Eligibilities

Excellent communication skill

Eligibilities