Student Success Specialist | Byjus Careers | Job Alert | Latest Jobs 2022
BYJU’S is India’s biggest ed-tech organization and the maker of India’s biggest K12 learning application which offers exceptionally versatile, connecting with, and powerful learning programs for understudies in classes 4-12 (K-12) and cutthroat tests like JEE, NEET, CAT, IAS, GRE, and GMAT. Today, BYJU’S has more than 16 million downloads, 9 lakh yearly paid memberships, and sees the expansion of 30,000 understudies each month.
With a normal season of 57 minutes being spent by an understudy on the application consistently, the BYJU’S application is making learning agreeable and successful. Recharging rates are pretty much as high as 85%. Dispatched in 2015, BYJU’S has become the most cherished and favored schooling application for understudies across age gatherings.
Student Success Specialist Job Description
- Mentor the students assigned to you throughout their BYJU’s journey by ensuring they are engaging with the product and content
- Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
- Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
- Closely monitor and analyze students’ performance dashboard to chart the overall progress of the students
- Leverage the dashboards to share a progress report with students and parents regularly
- Drive student’s academic and extra-curricular success and performance through constant motivation and counseling
- Enable students and parents to engage with and utilize the app to fullest
- Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers
- Communication Excellence
- Emotional Intelligence
- Attention to Detail
- Problem Solving
- Enjoy talking to people as this role involves a lot of TALKING!
- Like to solve problems with patience as you will be interacting with Kids, Children and Teenagers
- Empathize with others and listen actively because parents (our primary customers) want to be heard all the time
- Take challenges as opportunities to grow because BYJU’S have immense of both – challenges and opportunities.
- Find multi-tasking fun as you will be managing multiple campaigns for different BYJU’S products
- Know the art of working with multiple departments and stakeholders to achieve your goals
- Support day-to-day learning for yourself and your peers as at BYJU’s we believe in constant learning
- Feel comfortable in adapting to new changes as we evolve every day
- See value in creativity because we are constantly innovating
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