American Express

Accounts Professional Specialist | American Express Careers | Jobs in Gurgaon | Job Alert | Latest Job Update Career Height 2022

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Accounts Professional Specialist | American Express Careers | Jobs in Gurgaon | Job Alert | Latest Job Update Career Height 2022

Accounts Professional Specialist | American Express Careers | Jobs in Gurgaon | Job Alert | Latest Job Update Career Height 2022

About Company

At American Express, we as a whole realize that with the appropriate sponsorship, individuals and organizations have the office to advance incrediblely. Regardless of whether we’re supporting our clients’ monetary certainty to move ahead, taking trade higher than ever, or empowering individuals to investigate the planet, our partners are continually reclassifying what’s conceivable — and we’re glad to back each other consistently. when you join #TeamAmex, you become a section

As a neighborhood of the Colleague Experience Group, we endeavor to supply a fantastic partner experience a day. We fixate on understanding the partner insight at a more profound level to co-make straightforward and extraordinary methods of working that empower everybody to be and convey their best. We have an effect inside the existences of our kin, giving a culture of learning and cooperation, and assisting them with what they need to succeed and flourish.

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We have them covered as they develop their abilities, overcome new difficulties, or possibly set aside effort to go through with their family or local area. Also, when they’re ready to battle a substitution profession way, we’re in that general area with them, giving them the direction and force into the least difficult future they imagine.

Accounts Professional Specialist Job Description
  • For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
  • Taking/Making IB and OB Calls. Working Through Dialer System To Verify Possible Fraud Charges On Dollar Accounts
  • Identify potential fraud trends and patterns, and review fraud claims from Card members
  • Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence
  • Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either party and notate the account
  • Detect and minimize credit and fraud risk whilst enabling card member to spend at the same time
  • Point of Sales (POS) approval.
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.
Responsibilities
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
  • Meet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given
  • Balance customer interests with the interests of American Express
  • Communicates effectively, oral and written to identify and document necessary information
  • The Global Fraud Protection Services Team can quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American Express
  • Upon confirmation of fraud the Account Protection Specialist is responsible for processing card replacements and setting up/action fraud cases on fraud transactions
  • Highlight Issues through Feedback and Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times
Eligibilities
  • PC proficient
  • Critical Factors to Success – Excellent communication
  • Experience – International Customer care Industry
  • Academic Background – Graduates
  • Technical Skills/Capabilities – Basic MS office
  • Behavioral Skills/Capabilities – Adaptable, Positive Attitude, Growth Mindset

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