RTA Analyst | Phonepe Careers | Job Alert | Latest Jobs in Bengaluru 2022
About Company
With over 280 million registered users, PhonePe is India’s most popular digital payment platform. Users may use PhonePe to send and receive money, recharge mobile phones, DTH, and data cards, pay at stores, pay utility bills, acquire gold, and invest. It was the first non-banking UPI app to become live for clients in August 2016, and it first enabled money transfers to people and businesses, as well as recharges and bill payments.
PhonePe entered the financial services market in 2017 with the launch of digital gold, which gave consumers a safe and simple way to acquire 24-karat gold on the site. It has now offered mutual funds and insurance products such as tax-saving funds, liquid funds, foreign travel insurance, Corona Care, a specific COVID-19 pandemic insurance plan, and more.
CLICK HERE FOR MORE INTERNSHIP
CLICK HERE FOR MORE JOBS
PhonePe introduced its Switch platform in 2018, and consumers may now buy from over 300 apps straight from the PhonePe mobile app, including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo, and others. PhonePe is accepted in over 18 million merchant locations in 500 cities across the United States.
RTA Analyst Job Description
We are looking for experts to join our in-house Customer Experience team. Your primary responsibility as a specialist will be to solve problems that our customers encounter, and you will constantly look for outstanding and exciting ways to improve their experience.
In this role, you will provide assistance to ensure that issues are either resolved quickly or flagged appropriately.
One will help to consistently improve and streamline support systems by flagging patterns in order to always optimise for a better customer experience.
Roles and Responsibilities
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Eligibilities
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Аррly Link is given belоw jоin us fоr Reсent Uрdаte
- Click here to apply for the position.
- Click here to join us.
- Click Here to view Stories