Quality Audit Manager | Amazon Careers | Job Alert | Latest Job Opportunity in 2021
About Company
Amаzоn is guided by fоur рrinсiрles: сustоmer оbsessiоn rаther thаn соmрetitоr fосus, раssiоn fоr inventiоn, соmmitment tо орerаtiоnаl exсellenсe, аnd lоng-term thinking. Аmаzоn strives tо be Eаrth’s mоst сustоmer-сentriс соmраny, Eаrth’s best emрlоyer, аnd Eаrth’s sаfest рlасe tо wоrk. Сustоmer reviews, 1-Сliсk shоррing, рersоnаlized reсоmmendаtiоns, Рrime, Fulfillment by Аmаzоn, АWS, Kindle Direсt Рublishing, Kindle, Саreer Сhоiсe, Fire tаblets, Fire TV, Аmаzоn Eсhо, Аlexа, Just Wаlk Оut teсhnоlоgy, Аmаzоn Studiоs, аnd The Сlimаte Рledge аre sоme оf the things рiоneered by Аmаzоn.
Job Description | Amazon Recruitment 2021
A successful quality manager will be a strong process leader with experience creating and enhancing quality procedures as well as leading effective teams that deliver on time. He or she should be customer-focused, quality-obsessed, and have a track record of collaborating well across functional organisations. He or she must have a strong backbone, hands-on conflict management expertise, and the capacity to cooperate and implement improvements based on data.
Roles and Responsibilities | Amazon Recruitment 2021
- High on Stakeholder management.
- Quick in analyzing large set of data and interpreting insights
- Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitor real time service levels and schedule adherence
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Active participation in building the team & raising the bar in hiring process
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team – provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
- Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Work closely with the engineering teams to ensure that tools and systems are continuously enhance
- Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
- Should roll up sleeves and work with data at ease
Eligibility | Amazon Recruitment 2021
- Bаsiс Quаlifiсаtiоns
- Experience in Quality /Six Sigma/Lean/Kaizen/Or any relevant quality management skill
- 4 plus years’ experience with Seller/Customer service
- Candidate shall be flexible to work in US timezone.
- Applicant needs to be in a direct People Management role at least for 6 months+
- Prior experience in managing a team of at least 10
- Significant email and online seller/customer service experience preferred
- Demonstrated ability to build, develop , direct and manage a group
- Ability to handle complex and ambiguous scenarios
- Ability to organize , prioritize and schedule work assignments
- Ability to effectively and efficiently complete difficult goals or assignments
- Willingness to work with sensitive issues, including but not limited to:
- Adult content
- Religious and philosophically sensitive issues
- Alcohol, tobacco, weapons and other potentially offensive products
- Confident in using Microsoft Package (especially Excel)
- Confident to work with large volumes of data
- Expertise in basic quality tools
- Perform root cause analysis on defects and craft preventive solutions
- Рreferred Quаlifiсаtiоns
- Green/Black Six Sigma certification
- Experience in Ecommerce industry
- Google Ad word certification
- Statistics background
- Experience in ad relevance
- Experience in ad quality
- MBA from reputed university
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