Process & Solution Key User | Volvo Careers | Job Alert | Bangalore | Latest Jobs 2022
About Company
Customer success, Trust, Passion, Change, and Performance are five carefully chosen characteristics that define the Volvo Group culture. At all levels of the company, these principles influence our day-to-day behavior and decision-making. They convey our common ideas across regions and entities, laying the groundwork for a high-performing culture that can help the company reach its full potential. Our company values assist us in making that journey. The Volvo Group promotes prosperity by providing transportation solutions such as trucks, buses, construction equipment, power solutions for marine and industrial applications, as well as financing and services that help our customers boost their uptime and productivity.
Process & Solution Key User Job Description
A local site and organisational unit’s key user for processes and solutions supports the creation, enhancement, and application of standard processes and solutions, together with any modifications or variants.
The Process & Solution Key User will assist the end users and ensure that the processes and solutions are fully utilised.
Responsibilities
- Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities
- Analyze business issues and business requests from a process and solution perspective before initiating a formal change request
- Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
- Participate in acceptance tests (process and solution)
- Approve/Reject user acceptance test (i.e. new solution releases)
- Identify root cause to define process and solution improvement area and propose solution or escalate
- Review and accept process/solution development and improvement proposals
- Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)
- Address IT end user questions and act as single point of escalation to the ITS support
- Accept escalation of process / IT solution maintenance and support issues and development and improvement proposals on behalf of the end users
- Register a change request
- Communicate and anchor process/solution improvement proposals
- Support implementation of standard process/es and solution(s)
- Support the definition of process measurement/s
- Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
- Perform process training and give support to end users
- Perform SAP trainings for end users
- Represent the users in user groups/reference groups or similar forums
- System knowledge:
- SAP, Excel – fully proficient
- Very good knowledge of tools used in the specific area
Eligibilities
- Minimum 4-7 years of professional experience gained in accounting area.
- High level of business process knowledge
- Good understanding of related processes and solutions
- Good understanding of process interfaces to other processes
- Basic knowledge about process methods and tools
- Good communication skills
- End to end process knowledge
- Effective communication
- Partner and customer focus
- Teamwork and cooperation
- Continuous improvement/action oriented
- Cross-border collaboration
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