Junior Account Support | Ubisoft | Job Alert | Latest Job Pune 2022
Ubisoft’s presence in India will be in its 13th year in 2021. Ubisoft Pune is one of India’s most innovative and expansive video game studios. Ubisoft Pune is growing in both numbers and expertise, with a workforce of over 1200 people. Over time, the studio grew to be the Ubisoft group’s second-largest Quality Control department. To improve the quality of its games, the company incorporates cutting-edge technology and innovation into its processes.
The QC teams collaborate to manage multiple testing cycles, such as mobile and console functionality testing, compatibility testing, and compliance testing. A fully integrated production team works on co-development of numerous AAA Ubisoft projects at the company. Ubisoft Pune is proud of its varied team and is dedicated to improve the lives of its players.
In October of 2018, Ubisoft Mumbai opened its doors. The studio fits nicely with the Ubisoft DNA, as it is located in a bustling city with a creative talent pool. Ubisoft Mumbai has had rapid growth and is now working on intriguing projects. The studio has a full-fledged AAA production staff dedicated to co-developing AAA Ubisoft games. By partnering with leading colleges and cultivating a strong network of creative talent in India, Ubisoft Mumbai is working to create a gaming ecosystem.
Account Support will offer general customer care, including but not limited to technical, payment, and account support, under general supervision in an in-bound online ticket and chat environment.
Professional and personal assistance must be provided, with clear written communication. Customer service personnel are expected to do extra tasks as needed to keep the team and department running smoothly.
Internal troubleshooting methods and practises are second nature to Ubisoft customer service employees, who can confidently express them.
- Follow established protocols to verify ownership of player accounts, help players regain access to their accounts, and make changes to player account information
- Switch between two support modalities (webmail and chat) as determined by leadership staff based on volume, demand, and staffing needs
- Address customer concerns and inquiries by interacting in a professional and friendly manner
- Use a computer to accurately record customer interactions and support transactions
- Use provided resources to research customer issues
- Identify and escalate new issues per specified protocol
- Where appropriate, redirect customers to other regional support or outside organizations
- Participate in training and development activities
- Complete tasks as assigned by supervisory staff
- Ability to write clearly and accurately following conventional rules for grammar, mechanics and spelling
- Demonstrated typing efficiency and accuracy
- Proficient use of PC and customary productivity applications
- Knowledge of computer systems and gaming platforms
- Familiarity with good service practices and core values
- Pleasant, patient, and friendly attitude
- Ability and willingness to work in a team environment to achieve the greater good
- Ability to follow through and achieve action items in a multi-tasking environment
- Reliable attendance and punctuality, meeting the attendance policies in place
- Adapts to change quickly and effectively, maintaining a professional attitude
- Flexible to work in shifts
- Self-directed focus, achieving tasks in a team environment to provide appropriate outcomes in a timely manner
- Interacts with colleagues and customers in a manner which instills confidence in the organization
- Accepts and provides feedback in a professional and courteous manner
- Develops productive customer relationships by maintaining perspective of their needs in relation to business practices
- Effective conflict resolution skills that provide solutions to antagonistic or otherwise stressful situations
- Accepts and welcomes diversity of knowledge, capabilities, insights and backgrounds and works effectively with individuals of possessing contrasting or variant backgrounds
- Self-imposes high standards for success rather than having standards imposed
- Sustains integrity of performance under pressure, change, or job ambiguity due to either of the two
- Affluent English Speaking Skills
- Knowledge and understanding of customer service principles and best practices
- Ability to sit for extended periods of time
- Availability to work a flexible schedule (varying days and hours)
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