Genpact

Associate | Process Associate | Fresher Jobs | Genpact | Jobs in Gurgaon | Latest Jobs 2022

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Associate | Process Associate | Fresher Jobs | Genpact | Jobs in Gurgaon | Latest Jobs 2022

DG-Manager-AP | Fresher Jobs | Genpact | Opportunity in Hyderabad | Latest Jobs 2021

About Company

Genpact is an American professional services firm with headquarters in New York City, New York, and is legally domiciled in Bermuda.

Roles and Responsibilities

  • Transaction processing according to standard work & SOP 
  • Prioritize transactions according to detailed guidelines to meet SLA 
  • Plans and prioritizes tasks and work responsibilities to achieve objectives! 
  • Comprehending and responding to customer inquiries. Identify, research, and resolve problems. 
  • Assist with/perform other team tasks as the need arises. 
  • Ability to accurately interpret and compile information from a variety of sources and systems 
  • Ensure that turnaround time and quality of the work meets Company service standards 
  • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls 
  • Handle own work in process and support team efforts to ensure that individual, team goals are met. 
  • Maintain key records like working files, email for reference and audit purpose 
  • Ability to handle basic day to day requirements of excel
Qualification | Genpact
  • Minimum Qualification:
    • Graduation in any stream except B.Tech and Technical Graduation & Law 
  • Preferred Qualification:
    • Life/Annuities product experience in policy admin/Claims processes 
    • Good English Communication (Both written & verbal) 
    • Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data 
    • Displays energy and enthusiasm in approaching the job 
    • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service 
    • Ready to work on stretched working hours 
    • Ability to independently work well with internal and external customers 
    • Customer service focus 
    • Basic Computer knowledge along with typing speed of 20 words/minute 
    • Insurance knowledge

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