Back Office Operations | Transunion | Job Alert | Latest Job Update 2022
About Company
TransUnion is a global information and insights company that ensures that each consumer is reliably and safely represented in the marketplace, thereby enabling trust between businesses and consumers. We accomplish this by having a complete and accurate picture of each individual.
This picture is based on our history as a credit reporting agency, which allows us to access both credit and public record data; our data fusion methodology, which allows us to link, match, and tap into the incredible combined power of that data; and our knowledgeable and passionate team, which stewards the information with expertise and in accordance with local legislation all over the world.
Organizations can better understand consumers as a result of our work, allowing them to make more informed decisions and earn their trust through great, personalised experiences and the proactive extension of the right opportunities, tools, and offers. As a result, consumers can be assured that their data identities will lead to the opportunities they deserve. We enable trust so that businesses and consumers can transact confidently and achieve great things. This is what we call Information for Good®—it is our mission and what drives us every day.
Back Office Operations – Fresher Job Description
This Information Technology Developer/QE role will participate in the development of complex applications as a member of the Global Technology practise. The role is also responsible for assisting in the definition, implementation, and enforcement of organisational standards and best practises.
Eligibilities
- Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
- Outcalling Consumers & Commercial Entities
- Meet productivity and quality targets
- Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
- Internal Team coordination
- Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints.
- Graduate with minimum 2-3 years of experience in Grievance Redressal in the BFSI industry
- Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
- Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
- Should be able to be meet aggressive timelines
- Strong customer centricity
- Analytical and problem-solving skills are required
- Should be flexible and adept to quick learning
- Strong Team player
- Good knowledge of MS Word and Excel
- Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
- Click here to apply for the scholarship.
- Click here to join us.